2019–2024 Porsche Cayenne E-hybrid, Porsche Cayenne Turbo E-hybrid, Porsche Cayenne Turbo S E-hybrid +more: Electrical System recall
NHTSA campaign 23V841000 · 41K units potentially affected · filed Dec 13, 2023
What's wrong
Porsche Cars North America, Inc. (Porsche) is recalling various models and model years. Please see the recall report for a list of the included vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Why it matters
An overheated outlet or charging cable can increase the risk of a fire.
The fix
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on October 24, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is APB6.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
- NHTSA campaign
- 23V841000
- Manufacturer no.
- APB6
- Manufacturer
- Porsche Cars North America, Inc.
- Component
- ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
- Units affected
- 41,345
- Report received
- Dec 13, 2023
- Owner letters
- Oct 24, 2024
- Type
- Vehicle
Check whether your vehicle is included with the official NHTSA VIN lookup or your dealer. Repairs for safety recalls are free.